Support

Download the Float app and sign up with your email and phone number. We use a one-time code to verify your phone and secure your account.

Make sure you entered the correct email and password. See Troubleshooting below for more help.

Enter your phone number and confirm the one-time code sent via SMS. If you do not receive the code, check signal, disable Do Not Disturb, and try again after 60 seconds.

Yes. Go to your profile to update your profile picture. Changes sync across your activity and groups.

From the camera tab, tap Upload Receipt, choose a photo or take a picture, then confirm items and totals. You can edit the title and tax/tip.

You can split evenly, by shares, or assign exact amounts per person. Adjust additional charges and choose how they are split.

Yes. Open the expense, tap Edit to adjust items, assignments, or totals. You can delete an expense if it was created by mistake.

In your profile, connect Venmo by entering your Venmo username. We generate payment details for you to send in Venmo to the right person.

From an expense, tap Send Payment Details to copy amounts and notes for Venmo or your preferred method.

When prompted, allow notifications. You can also enable them in device settings. We use them to remind you about receipts and payments.

Check device settings to ensure Float has permission. Also confirm you are logged in and have not disabled notification types in the app.

We follow industry best practices for authentication and data access. Review our Privacy Policy for details on data collection and usage.

You can review it anytime on our website under Privacy Policy. There you will find details on data retention and your choices.

Wait 60 seconds and request a new code. Ensure signal is strong and that SMS is not blocked. Restarting your device can also help.

Check your connection and try again. If the image is very large, try retaking the photo with good lighting to improve recognition.

Refresh the expense and confirm item assignments, tax, and tip. If the issue persists, contact support with the expense title and date.